Thank you for visiting solar-e.net, an online school managed by Wise Earth Pty Ltd. We respect and protect the privacy of our users. This privacy policy tells you how we collect and use information.
The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained. We do not collect Personal Information about you when you visit this online service.
You can view some of the content without telling us who you are or revealing other Personal Information. If you sign up for a course offered you will have to provide us with identifying information including your full name, contact number and email address. This will be used for the purposes of contacting you and giving you access to the course material. We do not manage or store any of payment information, we only manage invoicing. Payments are carried out by Paypal and may store your information as per Paypal Privacy Policy .
If you contact us via email or mail you do not need to identify yourself or use your real name. If you email us, we will receive your email address but it will not be used for marketing purposes.
Personal information
If you contact us via email we will collect the email address you nominate and any other identifying information you provide, such as a name or phone number.
Please do not give us other personal or sensitive information.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other government agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself. You may opt out of further contact from us at any time.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your Personal Information. These services are free of charge.
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.
You can contact us by email, or send your request or complaint to the postal address below. We undertake to respond within 30 days.
How we protect your Personal Information
This online service is hosted in Australia. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards.
Access to your Personal Information is restricted to employees who need it to provide benefits or services to you. If you notice any hidden vulnerabilities please email us the details at security@solar-e.net
Website analytics
To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website may use Google Analytics, a service which transmits website traffic data to Google servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
We use Paypal to process payments. We do not collect or store any payment information other than invoicing and billing and all requests are processed on Paypal site. By using this service you agree to Paypal’s Privacy Policy. https://www.paypal.com/au/webapps/mpp/ua/privacy-full
Our obligations
This online service is bound by the provisions of the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
Complaints
If you feel aggrieved by anything solar-e.net has done in relation to your privacy place your concerns in writing and send your letter marked ‘Private and Confidential’ to:
Mr Garry Baverstock, Director
Wise Earth P/L
PO Box 6113, Swanbourne WA 6010
Site Contact: admin@solar-e.net
If you are still dissatisfied after you receive our reply you may appeal by writing to the:
Privacy Commissioner
GPO Box 5218
Sydney NSW 1042
Hotline: 1300 363 992
Tel: 02-9284 9800
Fax: 02-9284 9666
Email: privacy@privacy.gov.au